FAQs

We know from time to time you may have questions about your order, please read the below before contacting us.

Shipping

How do I get free shipping?

US orders shipped free when you spend over $35.

How long will it take to get my order?

All orders are printed in the US and shipped from the US unless otherwise stated.

Here are the cost and estimated shipping times:

CountryCostProcessing Time*Shipping Time**
USA$4.99 or Free on orders over $352-4 business days2-6 business days
Canada$9.992-4 business days5-14 business days
Rest of the World$9.992-4 business daysup to 30 business days

* Processing time can vary by the time of year e.g Christmas. We always try to keep this updated.

** Estimate not a guarantee

Shipping Companies We Use

We will ship your order with either USPS or UPS.

Delivery Address Changes

We start processing your order as soon as it is submitted, we do have a small window of around 2 hours where we are able to change your address. Please let us know about any address changes as soon as possible.

Please note that any changes you make to your account after an order has been placed will not take effect.

Where can I find my tracking link?

Your tracking link is available in the shipping confirmation email. If you haven’t received this, your are welcome to get in touch and we will provide you with tracking. Your tracking is also available in the My Account section if you created an account.

Why does my tracking state “Unavailable”?

Tracking links take 1 to 2 business days to update in our shipping partner’s system, so give it some time to process.

Orders

Can I amend my order after its been placed?

We process all orders as soon as we can, there is a short period of time where we can make changes to your order. So please contact us as soon as possible. Once an order has been processed, no amendments can be placed.

My Order hasn’t arrive, what can I do?

You should have received a confirmation email after you placed your order and then another email containing a tracking link when your order was shipped. Simply click on the tracking link and you will be taken to the tracking information for your order.

If your order hasn’t arrived by the estimated delivery date, please try the following:

  1. Has at least 10 business days for US orders or 28 days for international orders passed? If not your item will still be on its way.
  2. Check if an attempted delivery card has been left for you, as your order might be waiting at a local Post Office or delivery depot.
  3. Ask your neighbours if they’ve accepted your delivery for you.
  4. Check in any safe areas the driver may have left your package.
  5. If you still can’t find your order, please get in touch.

Received a faulty or damaged item?

We are very sorry! Please contact us asap with the following info: 

  • Your order number
  • A photo of the fault, damage or defect.

We will get back to you asap, once we have confirmed the fault, damage or defect we will issue you a replacement free of charge. Please note if 30 business days have passed, we will not be able to issue you a replacement or refund.

Payment

How do I pay?

We accept the following payment methods:

  • Credit / Debit Cards (Visa, Mastercard & AMEX)
  • Apple Pay
  • Google Pay
  • Klarna (Flexible payments)

You do not need an account to use any of these payments methods, nor do you need an account to place an order. For credit card payments, please make sure you billing address matches your address registered with the card.

Who processes your credit card payments?

We use Stripe for our credit card payments.

Returns

Do you accept returns?

All products are unique and hand produced to order, therefore, they are non-refundable.

We believe in doing right by our customers and want you to be completely satisfied with your purchase. For this reason all items come with a 30 day warranty. If any items arrive faulty, or a fault arises within those 30 days, then we will provide you a replacement at no cost to you.

We are not responsible for incorrectly provided customer information that results in lost or misdirected shipments.

Can I exchange an item?

All products are unique and hand produced to order, therefore, they are non-exchangeable. Please make sure to check our size guides to avoid disappointment.

We believe in doing right by our customers and want you to be completely satisfied with your purchase. For this reason all items come with a 30 day warranty. If any items arrive faulty, or a fault arises within those 30 days, then we will provide you a replacement at no cost to you.